Feature
BuiltEmail, SMS and WhatsApp, sent from your hospital’s own accounts.
Appointment confirmations and reminders, report and payment messages, and the video consultation link, sent on the channels your hospital has set up, and on WhatsApp only to patients who agreed.
Patient communication in a clinic is mostly transactional: an appointment confirmation, a reminder, a report that is ready, a receipt. In India each channel has its own regulatory gate (DLT templates for SMS, approved templates and the patient’s opt-in for WhatsApp), and the gate, rather than the software, is usually what delays it.
What is built
One communication service sits behind every channel, and a message goes out only when its module, its channel, your account, an enabled template, the mobile number and the patient’s answer all allow it.
- Transactional email
- SMS through your hospital’s own MSG91 account and the DLT templates you register
- WhatsApp template messages on your own Business number, only to patients who agreed
- Appointment confirmed, cancelled and reminder messages, the reminder sent once between 24 and 2 hours before
- A message when a lab report is ready or a payment is received, and the video consultation link
- The patient’s answer recorded per channel at the front desk
- A message log with the number masked to its last four digits and the provider’s reason for any failure
- A test send that proves the account and the template before patients receive them
What is still to come
Each of these is recorded as its own piece of work rather than half-built here.
- Two-way WhatsApp conversations(planned)
- Recall and preventive-care campaigns(planned)
- Sending the report, prescription or a payment link itself by message(planned)
- Templates in Hindi or Gujarati chosen per patient(planned)
Whose account it is
Under India’s DLT rules the sender of an appointment reminder is the hospital, not its software vendor, so your hospital connects its own MSG91 and WhatsApp Business accounts and the provider bills you directly. The credentials are encrypted, shown on no screen beyond their last four characters, and used only by the server. A frontend never talks to a messaging provider.
What this does not do
Nothing is sent until your hospital connects its own accounts and registers its templates: Nirogix holds no messaging account on your behalf, so SMS needs your DLT templates approved first and WhatsApp needs Meta’s approval of each template. Messages are one way. There is no chat with patients, no broadcast campaign and no delivery receipt from your own account yet.
The modules behind it
Appointment Management
BuiltBooking against a doctor's slots, without double-booking.
Patient Management
BuiltOne record per patient, from first visit onward.
Telemedicine
BuiltVideo consultations booked at the desk or asked for online, with consent, an identity check and the prescription held to the Telemedicine Practice Guidelines.
Questions we are asked
Can we send appointment reminders?
Yes. A reminder goes once, between 24 and 2 hours before each booked appointment, on every channel your hospital has set up for it and the patient has not refused.
Why do we need our own MSG91 and WhatsApp accounts?
Because India’s DLT framework makes the hospital the sender of record for its own patient messages, and WhatsApp needs a business number and templates approved for that business. Connecting your own accounts is what makes the messages yours, legally and on the patient’s phone.
Can we send reports to patients?
The patient is told by message that the report is ready, and reads it in the patient portal. Sending the report itself by message is planned.
Will you charge us for messages?
No. The provider bills your hospital directly for its own messages, and Nirogix adds no per-message charge.
Other features
Hospital Billing Software
BuiltConsultation, pharmacy and laboratory charges on a single bill, from a fee schedule that varies the way a real tariff varies, printed on your letterhead.
Hospital Appointment Scheduling Software
BuiltWeekly provider schedules define the slots, booking respects them, and a cancelled slot goes back into circulation.
OPD Queue and Token Management
BuiltToken numbers issued at check-in, an arrivals board the front desk watches, and vitals taken wherever your hospital takes them.
Paperless Clinic and Hospital Software
BuiltDigital registration, a digital consultation record, printed documents that carry your branding, and files attached to the patient they belong to.
Hospital Reports and Analytics
BuiltA report for each part of the hospital over any period, each doctor’s and each department’s figures, and custom reports from a fixed catalog, every one exported to CSV with the notes on how its numbers were counted.
IPD and Bed Management Software
BuiltAdmit a patient to a bed, run their stay, and discharge them: the estate, the bed census, ward tariffs, transfers, the nursing chart and an inpatient bill, all real and in pre-release verification.
See it running with your own workflows.
Book a walkthrough and we will map your clinic or hospital onto the platform, module by module.