Feature
BuiltBooked against real availability, not a wishful calendar.
Weekly provider schedules define the slots, booking respects them, and a cancelled slot goes back into circulation.
Appointment scheduling software decides who can be booked, when, and by whom. The part that separates a working system from a calendar is what happens at the edges: a double booking, a cancellation, a doctor on leave with twenty patients already booked.
What is built
Availability, booking, and the handover into the day’s queue.
- Weekly provider schedules that define the bookable slots
- Booking against those slots with conflict prevention
- Slot release on cancellation, so it can be rebooked
- Patient self-booking through your branded QR link, into a front-desk approval queue
- A status-filtered appointment list
- Check-in straight from a booking, into the day’s queue
- A confirmation when booked and a reminder between 24 and 2 hours before, by SMS or WhatsApp
- Video consultations booked like any other appointment
What is scheduled
The engagement half, and the edges.
- Typed appointment categories, from first visit to follow-up, teleconsultation and emergency, each mapped to a tariff(planned)
- Leave-aware rebooking that shows what is already booked(planned)
- A waitlist for a slot that frees up(planned)
- Booking over WhatsApp(planned)
How it runs
- 01
Define availability
Each provider has a weekly schedule. That is what creates bookable slots, and nothing can be booked outside it.
- 02
Book
The front desk books, or the patient books through your link into an approval queue.
- 03
Arrive
Check-in from the booking puts the patient in the day’s queue with a token.
- 04
Follow up
A follow-up is booked against the same treatment case, so the history stays connected.
What this does not do
Reminders send only after your hospital connects its own SMS or WhatsApp account and those templates are approved, which is calendar time on your side: until then nothing goes out and no-shows are still your front desk making phone calls. There is no waitlist and no booking over WhatsApp.
Questions we are asked
Can patients book from our website?
Yes. Your clinic gets a branded link and QR code. Bookings arrive in a front-desk approval queue rather than straight into the calendar, which is what most clinics actually want.
What happens when a doctor takes leave?
Today, the front desk rebooks. Leave-aware rebooking that surfaces the affected bookings is scheduled.
Are reminders sent automatically?
Yes, once your hospital connects its own SMS or WhatsApp account. A reminder goes once, between 24 and 2 hours before each booked appointment, to every patient who has not refused that channel.
Can we charge different fees for a first visit and a follow-up?
The fee schedule varies by the dimensions a tariff turns on, so in practice yes. Typed appointment categories mapped to tariffs are a cleaner way to express it, and they are scheduled.
Other features
Hospital Billing Software
BuiltConsultation, pharmacy and laboratory charges on a single bill, from a fee schedule that varies the way a real tariff varies, printed on your letterhead.
OPD Queue and Token Management
BuiltToken numbers issued at check-in, an arrivals board the front desk watches, and vitals taken wherever your hospital takes them.
Paperless Clinic and Hospital Software
BuiltDigital registration, a digital consultation record, printed documents that carry your branding, and files attached to the patient they belong to.
Patient Communication for Clinics
BuiltAppointment confirmations and reminders, report and payment messages, and the video consultation link, sent on the channels your hospital has set up, and on WhatsApp only to patients who agreed.
Hospital Reports and Analytics
BuiltA report for each part of the hospital over any period, each doctor’s and each department’s figures, and custom reports from a fixed catalog, every one exported to CSV with the notes on how its numbers were counted.
IPD and Bed Management Software
BuiltAdmit a patient to a bed, run their stay, and discharge them: the estate, the bed census, ward tariffs, transfers, the nursing chart and an inpatient bill, all real and in pre-release verification.
See it running with your own workflows.
Book a walkthrough and we will map your clinic or hospital onto the platform, module by module.