Feature
BuiltBooked against real availability, not a wishful calendar.
Weekly provider schedules define the slots, booking respects them, and a cancelled slot goes back into circulation.
Appointment scheduling software decides who can be booked, when, and by whom. The part that separates a working system from a calendar is what happens at the edges: a double booking, a cancellation, a doctor on leave with twenty patients already booked.
What is built
Availability, booking, and the handover into the day’s queue.
- Weekly provider schedules that define the bookable slots
- Booking against those slots with conflict prevention
- Slot release on cancellation, so it can be rebooked
- Patient self-booking through your branded QR link, into a front-desk approval queue
- A status-filtered appointment list
- Check-in straight from a booking, into the day’s queue
What is scheduled
The engagement half, and the edges.
- Automated reminders before the appointment(planned)
- Typed appointment categories, from first visit to follow-up, teleconsultation and emergency, each mapped to a tariff(planned)
- Leave-aware rebooking that shows what is already booked(planned)
- A waitlist for a slot that frees up(planned)
- Booking over WhatsApp(planned)
How it runs
- 01
Define availability
Each provider has a weekly schedule. That is what creates bookable slots, and nothing can be booked outside it.
- 02
Book
The front desk books, or the patient books through your link into an approval queue.
- 03
Arrive
Check-in from the booking puts the patient in the day’s queue with a token.
- 04
Follow up
A follow-up is booked against the same treatment case, so the history stays connected.
What this does not do
There are no appointment reminders yet. Email is wired and SMS is one registration step away, but nothing is scheduled to send automatically, so no-shows are still your front desk making phone calls. There is no waitlist and no WhatsApp booking. Reminders are the single most valuable thing missing here and they are near the front of the queue.
Questions we are asked
Can patients book from our website?
Yes. Your clinic gets a branded link and QR code. Bookings arrive in a front-desk approval queue rather than straight into the calendar, which is what most clinics actually want.
What happens when a doctor takes leave?
Today, the front desk rebooks. Leave-aware rebooking that surfaces the affected bookings is scheduled.
Are reminders sent automatically?
Not yet. That is the honest answer and it is the gap we hear about most.
Can we charge different fees for a first visit and a follow-up?
The fee schedule varies by the dimensions a tariff turns on, so in practice yes. Typed appointment categories mapped to tariffs are a cleaner way to express it, and they are scheduled.
Other features
Hospital Billing Software
BuiltConsultation, pharmacy and laboratory charges on a single bill, from a fee schedule that varies the way a real tariff varies, printed on your letterhead.
OPD Queue and Token Management
BuiltToken numbers issued at check-in, an arrivals board the front desk watches, and vitals taken wherever your hospital takes them.
Paperless Clinic and Hospital Software
BuiltDigital registration, a digital consultation record, printed documents that carry your branding, and files attached to the patient they belong to.
Patient Communication for Clinics
PlannedThe honest state of the messaging channel, because a page claiming otherwise would be found out in the first week.
Hospital Reports and Analytics
BuiltCollections, end of day, and what is still pending, plus a dashboard whose tiles are only clickable when there is somewhere useful to go.
IPD and Bed Management Software
BuiltAdmit a patient to a bed, run their stay, and discharge them: the estate, the bed census, ward tariffs, transfers, the nursing chart and an inpatient bill, all real and in pre-release verification.
See it running with your own workflows.
Book a walkthrough and we will map your clinic or hospital onto the platform, module by module.