Feature
BuiltWalk-ins and appointments in one queue.
Token numbers issued at check-in, an arrivals board the front desk watches, and vitals taken wherever your hospital takes them.
An OPD queue system decides who is seen next and tells everybody where they are. Its real job is preventing the two arguments every busy outpatient department has: whether a walk-in jumped the queue, and where a patient has got to.
What is built
Check-in, tokens, the board, and the vitals step in between.
- One queue holding walk-ins and booked appointments together
- A token number issued per branch, per day, at check-in
- An arrivals board filtered by branch, provider, date and status
- Vitals captured at the point your hospital captures them, configured per hospital
- Patient self check-in from a QR code, announcing an arrival for the desk to complete
- The consultation fee raised at check-in and collected at reception
- A patient who is not there moved back a few places by the desk, with the token unchanged and the move marked
- Call next, in the order the desk has set
- A full-screen queue board for a screen at the desk
- A waiting-room TV, paired once from your phone, that shows the queue on its own with token numbers only
- Your own pictures and short videos on that TV while the queue is quiet, gone the moment a token is called
What is scheduled
Telling the patient where they are, and a Nirogix app for the TV.
- A Nirogix TV app, in place of a kiosk browser on the TV(planned)
- Queue position notifications to the patient(planned)
- A cashier shift close(planned)
How it runs
- 01
Arrive
A walk-in is registered, or a booked patient is checked in. Either way they join one queue.
- 02
Token
A token number is issued for the branch and the day.
- 03
Vitals
Recorded where your hospital records them: at the desk, in a vitals room, or by the doctor.
- 04
Consult
The doctor takes the next patient from the queue; the chart is already open on the right visit.
What this does not do
A waiting-room TV is paired once: it shows a code, an administrator enters it from a phone or computer, and from then on the TV shows the queue of that branch with nobody signed in, token numbers only unless the hospital chooses names. It runs in a browser, so an Android TV, Google TV or Fire TV stick needs a kiosk browser app set to open it; there is no Nirogix app in a TV app store yet, and a TV without a full browser needs a stick. A call reaches the screen within about a second. The hospital can show its own pictures and muted videos on the TV between queue updates, approved in the Portal and scheduled by date, hour and screen; they play only while the queue is quiet and give way to any call at once. The counts it reports are plays, not viewers, and there is no advertising network. Spoken calls are optional and work only where the TV supports speech. Patients are not notified of their queue position, because that needs the messaging channel that is not live yet.
Questions we are asked
Can we show a token display in the waiting room?
Yes. Plug an Android TV, Google TV or Fire TV stick into the TV, open the Nirogix queue display in a kiosk browser, and pair it by scanning the code it shows with your phone. It then shows the queue on its own, with no computer and nobody signed in, and recovers by itself after a power cut. It shows token numbers only unless you choose otherwise.
What happens when a called patient is not there?
The desk moves them back a few places, or wherever it chooses. They keep their token number, the move is marked on every screen with who made it, and Call next follows the new order.
Do walk-ins and appointments share a queue?
Yes, deliberately. Two queues is how a clinic ends up arguing about who jumped.
Who takes the vitals?
Whoever your hospital says. It is configuration rather than a fixed workflow, so a clinic where the doctor takes them and a hospital with a vitals room are both expressible.
Is the consultation fee collected before or after the consultation?
Your choice, configured per hospital. Reception collects the bill that check-in raised, and when that fee is due is a setting rather than an assumption.
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See it running with your own workflows.
Book a walkthrough and we will map your clinic or hospital onto the platform, module by module.